Triloham Thali Chain – Product Information & Care Guide
Thank you for choosing our Triloham Thali Chain, handcrafted using a traditional blend of three sacred metals: Copper, Tin, and Brass. This unique composition is designed to offer a gold-like luster while maintaining the natural properties of the metals.
Important Information regarding Metal Behavior
Please note that these metals are natural and reactive. Their appearance depends entirely on the wearer’s body chemistry:
* Body Heat & pH Levels: If the wearer has low body heat, the chain will maintain its golden brilliance. However, if the wearer has high body heat or acidic sweat, the chain may oxidize and turn dark or black over time.
* Natural Reaction: This darkening is a natural chemical process and is not a manufacturing defect. It indicates that the metal is interacting with your body’s internal environment.
Care & Cleaning Instructions
To restore the chain to its original golden glow, please follow these simple steps:
* Cleaning: Gently scrub the chain using Tamarind pulp or Lemon juice.
* Rinse: Wash with clean water and dry immediately with a soft cloth.
* Avoid Chemicals: Do not use harsh soaps, detergents, or perfumes directly on the chain.
Allergy & Safety Disclaimer
* Skin Friendly: These metals are generally safe and non-toxic. They are intended to provide a traditional aesthetic without harmful side effects.
* Sensitivity: While rare, some individuals may have a pre-existing metal allergy or sensitive skin. If you experience any irritation or rash, please discontinue use immediately.
* Liability: The seller is not responsible for individual skin reactions or the natural oxidation (darkening) of the product, as these are dependent on the user’s physical condition and maintenance.
This product is a non-precious metal alloy and is not sold as gold. We provide no guarantee against color changes (darkening), as it is the inherent nature of the metals used.
Refund & Return Policy
Thank you for shopping with us. To ensure a transparent and smooth experience, please review our policy regarding returns and claims below. By placing an order, you acknowledge and agree to the following terms:
1. Mandatory Unboxing ProtocolTo facilitate any claims regarding damaged or missing items, an unboxing video is strictly required. Without this video evidence, we are unable to validate or process a claim.
- Requirements: The video must be continuous (no pauses or edits) and capture the entire process, starting with the shipping label and all sides of the sealed package before opening.
- Documentation: Any alleged damage must be clearly demonstrated within this video.
2. Reporting Damages & DefectsWe accept returns exclusively for products received in a physically damaged condition.
- Timeline: All issues must be reported within 24 hours of delivery.
- Exclusions: Please note that minor color variations (due to screen resolution or lighting) and detached stones caused by transit handling are not classified as manufacturing defects and are not eligible for return.
3. Final Sale Policy (No "Change of Mind")All sales are final. We do not offer returns or exchanges based on personal preference, aesthetics, or suitability. We encourage customers to review product descriptions, imagery, and videos thoroughly before purchasing.
4. Sizing & FitProduct dimensions and sizing details (e.g., bangle sizes, necklace lengths) are explicitly provided. It is the customer’s responsibility to verify measurements prior to purchase. Exchanges based on size or fit issues are not permitted.
5. Resolution & Refund TimelineUpon receipt and verification of the unboxing video, we will determine the validity of the claim. Approved claims will be resolved via a replacement of the identical item or a refund/store credit. Refunds are typically processed within 5-7 business days following approval.
